PLEASE BE AWARE OUR PROPERTIES DO NOT PROVIDE LINEN UNLESS ADVISED OTHERWISE - ONLY PILLOWS AND BLANKETS ARE SUPPLIED. No Smoking Inside Properties. A Security Bond is required prior to key collection. The BOOKING FEE is NON-REFUNDABLE. (Pet Friendly Properties) All Dogs MUST stay outside at all times.
SHORT TERM HOLIDAY STAY TERMS & CONDITIONS
HOLIDAYCALOUNDRA has a no smoking policy in all properties.
A deposit of 50% of the total due, plus non-refundable booking fee, must be paid within 24 Hours of making the booking and full rental paid 28 days prior to arrival. (If you choose to make a booking through any site other than www.holidaycaloundra.com.au you may be required to pay the full amount at the time of booking as well as any fees they may choose to add). All bookings are confirmed in writing clearly stating the dates booked and the price that applies. During Peak Holiday periods, if wishing to book for future holidays, as you have first option, please do so within the first 3 working days of arrival as the option to re-let the property for the same time the next year will cease after this period.
Guest must agree: Local Agent Caloundra participate in the Bad Books register. By accepting this booking and our Terms and Conditions you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions then your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Books register. Local Agent Caloundra reserves the right to cancel a booking where a guest is registered in Bad Books.
Most properties have a minimum stay of 3 nights in the low season and 7 days in the high season. Please check with Reservations for individual property requirements.
Check in and Check out
We endeavour to commence check-ins by 1pm (3pm in school holiday times) on the day of arrival. All keys are to be returned to the Local Agent office by 10am on your day of departure, or if leaving after hours please phone for alternative arrangements. A credit card pre-authorisation or cash deposit of $250 - $1500 will be required upon check-in to cover damages or extra cleaning fees. This will be refunded within 7 days after your departure if not required. (If you choose to make payment with cash you will need to provide your bank account details to assist with processing the refund).
Upon Vacating, the property is to be left in the same condition as found on arrival. Please ensure the following is done-
“All rubbish removed from the property and placed in the appropriate bins. If there is excess rubbish it is your responsibility to remove it from the property”
“Dishwasher must be emptied, all dishes washed, dried and put away”
‘The property must be left secure with all windows and doors closed and locked”
“The furniture must be placed back in its original position.”
“Please leave the premises clean and tidy or an additional cleaning fee may be charged”
If the property requires extra cleaning due to offensive odours, all cleaning fees will be charged to the guest.
In the event of the cancellation of the booking for any reason, a 10% cancellation fee of the total booking tariff plus the non-refundable booking fee will apply. For bookings cancelled prior to 1 month before arrival the balance of deposit will be refunded. For bookings cancelled/amended less than 1 month prior to arrival there will be no refund. In the event where there are any changes to the dates of your holiday the cancellation policy will remain as per your original booking. Note: The Booking fee, site fees and card fees are non refundable.
All properties are fully self contained, however the price does not include linen or cleaning products. You may hire linen or other items by speaking to the reservations staff when making your booking.
There is a $25.00 administration fee for Local Agent Real Estate to collect items that have been left behind at properties. It is also the guests responsibility to organise postage or a courier to receive their belongings back at their own cost. Lost property will only be held for a maximum of 1month.
Keys are collected at the beginning of the tenancy. Although we would like to offer 2 sets of keys on arrival, at times this may not be possible. Keys that are lost will be the responsibility of the guest as will be the cost of key and lock replacement. As this can be in excess $120 please take good care of your keys. A call-out fee may apply if assistance is required after hours.
Pet Owners - Our Pet friendly accommodation is strictly “No Pets Allowed Inside”.
We ask that all pet owners ensure that the grounds of the holiday property rented are left in a clean and tidy manner. A Clean-up fee of $30.00 will be payable from your bond if you fail to clean up any droppings left by your pet. We also ask, for the safety of your pet, that you administer a flea treatment to your pet prior to arrival.
Quality of Properties
Whilst all care is taken by Local Agent Caloundra to ensure accuracy of information and photos are up to date on the website, if on arrival at a property it is not of a type or standard that was expected, Local Agent Caloundra cannot accept any liability for any misconceptions to the features and quality of the property. Any illegal behaviour will not be tolerated and immediate eviction from such property will take place, without refund, upon Local Agent Caloundra being notified.
A business cannot be operated at any holiday property without prior consent of Body Corporate and/or property owner.
We may not be aware of any property within the vicinity of your rental property being renovated. It is the individual owners and Body Corporate’s responsibility to notify us in the case of a building refurbishment/renovation. When notified of any such building works we will notify you and, if authorised by the owner, offer alternative accommodation if possible but this cannot be guaranteed.
Breakdown of Equipment
Airconditioners, swimming pools and electrical appliances are subject to break down and sometimes delayed repairs are inevitable. Please report any breakdown as soon as you can. Whilst every effort will be made to repair these items as quickly as possible, no guarantee of their availability or serviceability for the duration of a stay is given. No refund or reduction in tariff will be made for non-availability of any of these items for any part of a stay.
We recommend you purchase travel insurance to cover any unforeseen circumstances.
Card Fee: As from 1 January 2013 all credit card payments will incur a 2% card fee. (non-refundable)
Reservations do not automatically repeat. If you wish to reserve the same property for the same period the following year you must make the reservation within 3 working days of your arrival. We ask that you make these arrangement during the week as Saturday can be an extremely busy day and we may not be able to assist you. Please do not leave this to the day of your departure as the option may not be available to you. Usual reservation Terms & Conditions apply.
Upon arrival at your chosen accommodation, should you find any cleaning or maintenance issues please contact Local Agent Caloundra immediately so we can arrange to have the issue rectified as soon as possible. You must allow Local Agent Caloundra to attempt to correct any issues. If you choose not to advise Local Agent Caloundra, it will be understood that you are happy with the presentation of the property.
While we endeavour to supply accurate information on this site, errors and omissions may occur. In the event of such, we will make every effort to make contact with you. If there is an error in the process of listing a product or service on our website or a technical error, we reserve the right to refuse or cancel a booking in this instance. The booking is made in good faith by us but may be subject to change as notified by the owner prior to the commencement of the booking. We cannot accept responsibility for action taken by the owner of the premises outside of our control. Every reasonable endeavour will be made to offer alternative accommodation should this occur. Please also ensure that when booking, you make every enquiry to ascertain that the property booked is suitable to your needs as refunds will not be given on personal preferences. From time to time repairs and maintenance need to be attended to during your stay at which time a contractor will need to access the property. We may need to disclose your phone number to the contractor to gain access. If this contact method is unsuccessful we will provide a key to the property for the contractor to gain entry.