Local Agent Caloundra Terms and Conditions - (These Terms and Conditions may change without prior notice being given.)
HOLIDAYCALOUNDRA has a no smoking policy in all properties. No Functions allowed in any of our Holiday Properties
ONLINE BOOKINGS & PAYMENTS
Holiday Caloundra reserve the right to check and amend the details of all online bookings even after the event of an automated confirmation email being forwarded as a result of a deposit being paid. Should an error occur you will be contacted to discuss your options.
Our office hours are:
Monday to Thursday 8.30am - 5.00pm
Friday 8.30am - 4.00pm
Saturday 9.00am - 1.00pm (unless we require to stay open later if we have a higher volume of arrivals)
Your keys can be collected after 2.00pm Monday - Friday and by 1.00pm on Saturday (2.00pm on Saturday if a have a high volume of arrivals)
If you are arriving after hours please contact our office prior to your arrival date, to arrange after hours key collection.
If we are aware that you can arrive early we will notify you by SMS.
An initial deposit of 50% of the tariff, plus the non-refundable booking fee, must be paid within 24 Hours of making the booking and the balance of deposit (full tariff) paid 60 days prior to arrival. (If you choose to make a booking through any site other than www.holidaycaloundra.com.au you may be required to pay the full amount at the time of booking as well as any fees they may choose to add). All bookings are confirmed in writing clearly stating the dates booked and the price that applies. During Peak Holiday periods, if wishing to book for future holidays, as you have first option, please do so within the first 3 working days of arrival as the option to re-book the property for the same time the next year will cease after this period.
Guest must agree: Local Agent Caloundra participate in the Bad Books register. By accepting this booking and our Terms and Conditions you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions then your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Books register. Local Agent Caloundra reserves the right to cancel a booking where a guest is registered in Bad Books.
All credit card payments will incur a 1.5% card fee. This fee is non-refundable.
All bookings will incur a Booking Fee, this fee is non-refundable.
Most properties have a minimum stay of 3 nights in the low season and 7 nights in the high season. Please check with reservations for individual property requirements.
Please do not have your mail sent to the holiday property address. We do not hold letterbox keys and we cannot arrange access to these. If you require a mail collection point please contact our office for options.
In the event of amending or cancelling a booking for any reason a minimum $150.00 or 10% amendment/cancellation fee will apply (which ever value is the higher). This amount will be calculated using the FULL tariff amount. For Low season bookings cancelled prior to 2 months before arrival the balance of payment less the cancellation fee will be refunded. For Low Season bookings cancelled or amended less than 2 months prior to arrival there will be no refund. For Mid & Peak, Easter and Festival seasons booking cancellations, there is no refund unless we are successful in rebooking the same dates. A minimum cancellation fee of $150.00 will be payable. In the event where there are any changes to the dates of your holiday the Cancellation/Amendment policy will be calculated using the dates of the original booking or the new dates, which ever arrival date falls first. Please Note: THE BOOKING FEE AND CARD FEE ARE NON-REFUNDABLE.
Should you decide to voluntarily vacate earlier than your agreed departure date, you understand you will not be entitled to any refund.
A security bond is payable prior to entering your holiday property. The amount payable will depend on the property you have booked. (Between $250.00 and $1500.00). In the event of any damages, extra cleaning fees or unpaid amounts, settlement will be payable from the bond. A Pre-Authorisation will be processed for bookings for less than 7 nights, however the bond may be requested to be paid in full for all bookings 7 nights or longer (1.5% card fee will apply for bonds paid by credit card. No fee for bonds paid by Eftpos or by Direct Deposit). A refund will be processed back into an Australian bank account (details to be supplied by the guest). International cards may attract a higher fee. We accept EFTPOS payments from Savings or Cheque accounts or Credit Card payments. We will process the refund within 7 working days of the departure date and bank details being supplied.
There is a $25.00 collection fee for Local Agent Real Estate to collect items that have been left behind at properties. It is also the guests responsibility to organise postage or a courier to receive their belongings back. Lost property will not be held. If you require the returning of any items you must accept the associated costs.
All properties are fully self contained and are decorated to the owners discretion, however the price does not include linen or cleaning products. You may hire linen or other items by speaking to the reservations staff when making your booking. Our properties are Non-Smoking properties.
Keys are collected at the beginning of the tenancy. Keys that are lost will be the responsibility of the guest as will be the cost of key and lock replacement. As this can be in excess of $120 please take good care of your keys. A call-out fee may apply if assistance is required after hours.
We ask that all pet owners ensure that the grounds of the holiday property rented are left in a clean and tidy manner. A Clean-up fee of $30.00 will be payable from your bond if you fail to clean up any droppings left by your pet. We also ask, for the safety of your pet, that you administer a flea treatment to your pet prior to arrival. Our Pet friendly accommodation is strictly 'No Pets Allowed Inside'.
Quality of Properties
Whilst all care is taken by Local Agent Caloundra to ensure accuracy of information and photos are up to date on the website, if on arrival at a property it is not of a type or standard that was expected, Local Agent Caloundra cannot accept any liability for any misconception as to the features and quality of the property.
Any illegal behaviour will not be tolerated and immediate eviction from such property will take place, without refund, upon Local Agent Caloundra being notified. A Business cannot be operated from any holiday property without prior consent of Body Corporate and/or property owner.
We may not be aware of any property within the vicinity of your rental property being renovated. It is the individual owners and Body Corporates responsibility to notify us in the case of a building refurbishment/renovation. When notified of any such building works we will notify you and, if authorised by the owner, offer alternative accommodation if possible but this cannot be guaranteed.
Breakdown of Equipment
Airconditioners, swimming pools and electrical appliances are subject to break down and sometimes delayed repairs
are inevitable. Please report any breakdown as soon as you can. Whilst every effort will be made to repair these items as quickly as possible, no guarantee of their availability or serviceability for the duration of a stay is given. No refund or reduction in tariff will be made for non-availability of any of these items for any part of a stay. For all assistance please call our office number 07 54913555. For after-hours emergency assistance you will be advised of an alternate contact number.
We recommend you purchase travel insurance to cover any unforeseen circumstances.
Check in and Check out
We endeavour to have all tenancies commence by 1pm (2pm in school holiday times) on the day of arrival and end at 10am on the day of departure. All keys are to be returned to the Local Agent office or if leaving after hours please phone for alternative arrangements. A credit card pre-authorisation or cash deposit of $250 - $1500 will be required upon check-in to cover damages, any extra charges relating to your stay. We will generate this payment (including a credit card fee) using any creditcard detail provided for your booking. We endeavour to have this refunded within 7 working days after your departure if not required. (If you choose to make payment with cash you will need to provide your bank account details to assist with processing the refund).
Upon Vacating, the property is to be left in the same condition as found on arrival. Please ensure the following is attended to:
All rubbish removed from the property and placed in the appropriate bins.
Dishwasher must be emptied, all dishes washed, dried and put away.
The property must be left secure with all windows and doors closed and locked.
The furniture must be placed back in its original position.
Please leave the premises clean and tidy as an additional cleaning fee may be charged (this fee may be in addition to the cleaning fee noted in the booking details)
If the property requires extra cleaning due to offensive odours, all cleaning fees will be charged to the guest.
Reservations do not automatically repeat. During Peak Holiday periods, If you wish to reserve the same property for the same period the following year you must make the reservation within 3 working days of your arrival. We ask that you make these arrangement during the week as Saturday can be an extremely busy day and we may not be able to assist you. Please do not leave this to the day of your departure as the option may not be available to you. Usual reservation Terms & Conditions apply.
Upon arrival at your chosen accommodation, should you find any cleaning or maintenance issues please contact Local Agent Caloundra immediately so we can arrange to have the issue rectified as soon as possible. You must allow Local Agent Caloundra to attempt to correct any issues. If you choose not to advise Local Agent Caloundra, it will be understood that you are happy with the presentation of the property.
For Minor issues - The ACCC advises: The Consumer must give Local Agent an opportunity to fix any issue free of charge and within a reasonable time. The consumer can't automatically cancel the contract.
While we endeavour to supply accurate information on this site, errors and omissions may occur. In the event of such, we will make every effort to make contact with you. If there is an error in the process of listing a product or service on our website or a technical error, we reserve the right to refuse or cancel a booking in this instance. The booking is made in good faith by us but may be subject to change as notified by the owner prior to the commencement of the booking. We cannot accept responsibility for action taken by the owner of the premises outside of our control. Every reasonable endeavour will be made to offer alternative accommodation should this occur. Please also ensure that when booking, you make every enquiry to ascertain that the property booked is suitable to your needs as refunds will not be given on personal preferences. From time to time repairs and maintenance need to be attended to during your stay at which time a contractor will need to access the property. We may need to disclose your phone number to the contractor to gain access. If this contact method is unsuccessful we will provide a key to the property for the contractor to gain entry. These Terms and Conditions may change without prior notice being given.